FAQ

Choose the creation you like, enter your personalization details (text, names, date, colors) in the fields on the product page, then add to cart. For a fully custom project, write to me via the Contact page or at hello@memerle.com: we'll build your creation together.

Yes. For personalized creations, I send you a digital proof by email before any production. Nothing is printed or made until you've approved your proof.

As each piece is handmade, allow approximately 1 to 5 business days for production after your proof is approved. For a wedding or major event, I recommend ordering 8 weeks in advance to be safe.

Yes! I ship my creations worldwide. Fees and delivery times are shown automatically at checkout based on your country, and the currency adjusts to your region (€, $, £, CHF…).

After production, your order is shipped within 1 to 2 business days. Then allow 3 to 10 days for France and 5 to 20 days internationally, depending on your country. You receive a tracking number as soon as it's sent.

International fees are calculated automatically at checkout based on the destination.

Credit card payments, as well as Shop Pay, PayPal and Klarna are accepted. The currency automatically adjusts to your country.

Yes, all transactions are processed securely via our payment providers. Your bank details are never stored on the store.

As long as your proof hasn't been approved and production hasn't started, you can modify or cancel your order by writing to me as soon as possible at hello@memerle.com.

Since personalized creations are made especially for you, they cannot be returned or exchanged, in accordance with regulations on custom-made goods. In case of a defect or error on my part, I always find a solution.

Write to me within 10 days of receipt, with a few photos, at hello@memerle.com. I'll get back to you very quickly with a replacement or an appropriate solution.

Write to me via the Contact page or directly at hello@memerle.com. I personally respond to every message within [X business days].

Yes, for volume orders (weddings, events, boutiques), contact me at hello@memerle.com for a custom quote.