Refund policy

At Memerle, every piece is handmade in my Paris studio. As almost all of my products are personalised to your specifications, return conditions vary depending on the type of item. Here, in full transparency, is what applies to your order.

1. Personalised products: no right of withdrawal

In accordance with article L221-28 3° of the French Consumer Code, the right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised.

This covers every item bearing your names, your date, your text, your logo or artwork created for you: handkerchiefs, place cards, menus, tags, engraved fans, napkin bands, engraved magnets, custom stickers, birth embroidery hoops, and earplugs in a personalised sachet.

Your safeguard: the proof. Before anything is made, I send you a digital proof within 24 to 48 hours. Nothing is printed or produced until you have approved it. That is the moment to request any change you want: font, colours, spelling, layout. Please take the time to read it carefully, particularly names and dates.

2. Non-personalised products: 30 days to change your mind

For items sold as they are, without personalisation, I give you 30 days from receipt to exercise your right of withdrawal — longer than the 14 days required by law.

To be accepted, the item must be:

  • Unused and in the condition in which you received it
  • In its original packaging, complete
  • Accompanied by your order number

Return costs are payable by you, unless the item is faulty or does not match your order.

3. Legal guarantees: always applicable

Whatever the product, personalised or not, you benefit from:

  • The legal guarantee of conformity (articles L217-3 et seq. of the French Consumer Code), for 2 years
  • The guarantee against hidden defects (articles 1641 et seq. of the French Civil Code)

In practice, I replace or refund without question if:

  • Your order arrives damaged or incomplete
  • The product received does not match the proof you approved
  • A printing or production error is my responsibility

Please let me know within 7 days of receipt, with photographs of the product and its packaging.

4. How to contact me

For any return, exchange or complaint, write to me at hello@memerle.com with your order number and, where relevant, photographs.

I reply within 24 to 48 hours, Monday to Friday. Don't wait if something isn't right: I always find a solution.

5. Refunds

Once the return has been received and checked, the refund is issued to your original payment method within 5 to 10 working days. You receive a confirmation email as soon as it is triggered.