Shipping policy
At Memerle, we are committed to giving you an exceptional shopping experience, from choosing your products to receiving them. This Shipping Policy sets out the options, timescales and costs involved in delivering your order.
1. Order Processing Times
All orders are processed within 1 to 3 working days (Monday to Friday, excluding public holidays). You will receive an email notification as soon as your order has been dispatched.
2. Delivery Options and Timescales
We offer several delivery options to suit your needs:
- Standard Delivery: 3 to 7 working days.
- Express Delivery: 1 to 3 working days.
- International Delivery: 7 to 14 working days, depending on the destination.
The timescales shown are estimates and may vary depending on the destination and transport conditions.
3. Shipping Costs
Shipping costs are calculated based on the weight of your order, the destination and the delivery method chosen. The exact cost is shown at checkout. We also run free shipping offers on certain orders or during special periods.
4. Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking details. You can follow your delivery via the link provided or by logging in to your account on our site.
5. Delivery Problems
If you experience any problem with the delivery of your order, please contact us straight away:
- Damaged or lost items: If your order arrives damaged or does not reach its destination, contact us within 7 days of the expected delivery date. We will work with our carrier to resolve the issue and find a satisfactory solution.
- Incorrect or incomplete address: Please make sure your delivery address is correct and complete when placing your order. Memerle cannot be held responsible for delays or failed deliveries caused by an incorrect address.
6. International Delivery
We ship worldwide. Please note that international orders may be subject to customs duties and import taxes, which are payable by the recipient. These charges vary by country and are not included in the item price or the shipping cost.
7. Returns and Exchanges
For more information about returns and exchanges, please see our Refund Policy.
8. Contact Us
For any question about our Shipping Policy, please contact us at:
Email: hello@memerle.com
Thank you for shopping with Memerle. We are committed to giving you a reliable, fast delivery service so you can enjoy your purchases with complete peace of mind.